At SEN, we aim to deliver your order as quickly and efficiently as possible. All orders are processed within 1–3 business days. Orders are not shipped on weekends or public holidays, and during high-demand periods, processing times may be slightly extended.

For customers within Australia, standard shipping typically takes 4–10 business days, while express shipping takes 2–5 business days.

For international orders, delivery times and shipping costs will vary depending on your location.

Shipping costs are calculated at checkout based on your location and selected shipping method. From time to time, SEN may offer free shipping promotions.

Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.

While we aim to meet all estimated delivery times, SEN is not responsible for delays caused by shipping carriers, customs, or other external factors once your order has been shipped.

It is the customer’s responsibility to ensure all shipping details are correct at checkout. SEN is not liable for orders delivered to incorrect or incomplete addresses provided by the customer.

If your order is lost, damaged, or you experience any issues, please contact us at senmotionstore@gmail.com with your order number, and we will assist you as soon as possible.